Mission Critical Operator, developed by Virtual Heroes for Wake Tech
Community College, has been awarded a silver medal in the 2016 International Serious Play Awards competition in
the Corporate category.
Mission critical facilities are broadly defined
as containing any operation that, if interrupted, will cause a negative impact
on business activities, ranging from losing revenue to jeopardizing legal
conformity to, in extreme cases, loss of life. Data centers, hospitals,
laboratories, public safety centers, and military installations are just a few
of the many types of buildings that could be considered mission critical.
Mission Critical Operators are individuals responsible for
maintaining mission critical facilities and guarding against operations
failures.
Wake Tech
is developing a curriculum program in Mission Critical Operations as a
response to an increasing industry demand for a mission critical workforce.
The program will train students in
infrastructure development and maintenance, information security, mission
critical communications, and emergency operations. Graduates will be qualified
to address mission critical breaches, respond to them as they occur, and
prevent or mitigate the damages that can result from such breaches.
Working with Wake Tech, Virtual Heroes designed
and built the 3D game set in two fictitious mission-critical facilities. Mission Critical Operator is a first
person, single player Serious Game developed for PC-Microsoft Windows®, ARA browser-based
Go Platform.
In the game, players focus on identifying key
mission-critical facility components, equipment failure processes, and
maintenance procedures. They learn what it takes to be a Mission Critical Operator and keep their mission critical
facility online 24 hours a day, 365 days a year. They respond to facility
alarms; go on location to equipment rooms; and drill down to resolve incidents.
Integrated into the Wake Tech Community College
LMS, Mission Critical Operator
provides a supplementary tool for course curriculum, allowing students to apply
best practice steps for troubleshooting incidents in a mission critical
facility.